pk971 Privacy Policy — Your information is completely safe with us
pk971 treats the privacy of your personal and financial information with the highest importance. Read this policy to learn what information we collect and how we keep it secure.
1. Introduction and Scope
pk971 ("we", "our", "platform") operates a safe and trusted online entertainment service for users in Bangladesh. When you visit our website pk971.lat, create an account, use any service, or contact us, you agree to the terms of this privacy policy.
The purpose of this policy is to clearly inform you what types of information pk971 collects, how that information is used, who it may be shared with, and what steps we take to protect your privacy. We use SSL encryption and modern security technology to keep all your information secure.
This policy should be read alongside pk971's terms and conditions. If you have any questions, you can reach us via our 24/7 live chat support or by email.
2. What Information We Collect
pk971 collects two types of information: (a) information you voluntarily provide, and (b) information collected automatically through your device and use of the platform.
2.1 Personal Information You Provide
| Type of Information | Reason for Collection |
|---|---|
| Full Name | Account verification and identity confirmation |
| Email Address | Account creation, login, and sending important notifications |
| Date of Birth | Age verification (to confirm 21+) |
| National ID / Passport Information | To complete the KYC (Know Your Customer) process |
| Mobile Number (bKash / Nagad / Rocket / Upay) | Processing deposit and withdrawal transactions |
| Bank Account Details | Withdrawing funds via bank transfer |
2.2 Automatically Collected Information
When you use the pk971 website, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Which pages you visited and how long you stayed
- Cookies and session data (details in section 6)
- Login time and date, gameplay activity
- Transaction history and amounts
3. Purpose of Information Use
pk971 uses collected information only for the purposes listed below. We never sell your information to third parties or use it unlawfully.
3.1 Service Operation and Improvement
- To create, manage, and secure your account
- To process deposit and withdrawal transactions
- To improve the quality of games and betting services
- To identify and resolve technical issues
3.2 Security and Fraud Prevention
- To prevent unauthorized access to accounts
- To detect money laundering and fraudulent activity
- Age verification (to confirm 21+)
- To prevent the operation of multiple accounts
3.3 Communication and Customer Support
- To send important account notifications
- To send transaction confirmations and receipts
- To provide support via live chat and email
- To inform you about promotional offers where applicable (you can opt out of this at any time)
3.4 Compliance with Legal Obligations
We may be required to retain and disclose certain information in order to comply with applicable legal obligations, regulatory directives, or court orders.
4. Information Sharing and Third Parties
pk971 does not sell, rent, or provide your personal information to any third party for marketing purposes. However, specific information may be shared in the following limited circumstances:
4.1 Service Provider Partners
For payment processing, only the information necessary to complete transactions is shared with providers such as bKash, Nagad, Rocket, and Upay. These partners are governed by their own privacy policies and cannot use your information beyond our requirements.
4.2 Game Software Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi may process gameplay data. This data is used solely for operating the games.
4.3 Legal Requirements
We may be required to disclose necessary information in response to court orders, legal summons, or valid requests from government authorities. In such cases, we will provide only the minimum information required by law.
4.4 Business Transfers
In the event of a change of ownership, merger, or acquisition of pk971, your information may be transferred to the new entity. You will be notified in advance in such cases.
5. Data Security Measures
pk971 uses industry-standard security technology and practices to ensure the safety of your information. Our security framework includes the following:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured through an encrypted connection.
- Password Hashing: Your password is never stored directly — it is kept as a one-way cryptographic hash.
- Two-Factor Verification: If suspicious activity is detected on an account, an additional verification process is activated.
- Firewall and Anti-Fraud System: Our servers are protected by advanced firewalls and fraud detection systems.
- Restricted Access: Only authorized staff can view your information, and only on a need-to-know basis.
- Regular Security Audits: Our systems undergo regular security testing and updates.
However, no one can guarantee 100% security on the internet. We therefore advise you to use a strong password, never share your login details with anyone, and log out of your account after using an unfamiliar device.
6. Cookies and Tracking Technologies
pk971 uses cookies and similar technologies to ensure the smooth operation of the website and to improve the user experience.
6.1 Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Maintaining login sessions, storing security tokens — the site cannot function without these |
| Functionality Cookies | Remembering your preferred language and settings |
| Analytics Cookies | Understanding which pages are used most (without any personal information) |
| Performance Cookies | Monitoring site loading speed and technical issues |
6.2 Cookie Controls
You can accept or decline cookies through your browser settings. However, disabling essential cookies may cause some features of the website to not work properly.
7. Data Retention Period
pk971 does not retain your information beyond what is necessary. The data retention policy is as follows:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, transaction records may be retained for a specified period in accordance with legal obligations.
- KYC Documents: Identity verification documents are retained in accordance with legal requirements.
- Log Files: System logs are kept for a limited period for security monitoring purposes.
- Marketing Communications: If you unsubscribe, your information is removed from the marketing list.
When information is no longer needed and there is no legal obligation to keep it, pk971 securely deletes or anonymizes it.
8. Your Rights
As a pk971 user, you have the following rights over your own information. To exercise these rights, contact our support team.
8.1 Right to Access Information
You can request a copy of the information pk971 holds about you at any time. We will provide it within the set timeframe after verification.
8.2 Right to Correct Information
If any of your information is incorrect or outdated, you can request that it be corrected. We will update it as soon as possible.
8.3 Right to Delete Information
In certain circumstances, you can request that your personal information be deleted. However, if there are legal obligations or legitimate business reasons, it may not be possible to delete all information.
8.4 Right to Restrict Processing
In certain cases, you can ask us to restrict the processing of your information — for example, when you have raised an objection about the accuracy of the information and we are verifying it.
8.5 Right to Withdraw from Marketing
You can stop receiving promotional emails or messages from pk971 at any time. To do so, contact our support team or use the unsubscribe link in the email.
9. Protection of Minors' Information
pk971 is an adults-only platform and is open only to individuals aged 21 or above. We do not knowingly collect information from any minor.
We verify age at the time of account registration by checking the date of birth. If a minor's information enters our system for any reason, the account will be closed and the information deleted as soon as it is identified.
If you believe a minor is using pk971, please contact us.
10. Policy Changes
pk971 may update this privacy policy from time to time. Changes may be made due to business changes, technological developments, or legal requirements.
For significant changes, we will notify you by email or post a clear notice on the website. Continued use of pk971 after any changes will be taken as your agreement to the updated policy.
We recommend that you visit this page regularly and stay up to date with the latest policy. The "Last Updated" date at the top of the page will always be displayed.
11. Contact Us
Contact us for any questions, requests, or complaints regarding this privacy policy. Our support team is ready to assist in English 24 hours a day, 7 days a week.
Contact Methods
Live Chat: 24/7 support — click the live chat button on the website
Email: [email protected]
For information-related requests, please contact us from your registered email and write "Privacy Request" in the subject line.
To learn more about this privacy policy, please also visit our Terms & Conditions and Responsible Gaming pages.