pk971 Terms and Conditions

pk971 (hereinafter referred to as "we", "platform" or "site") is an online casino and sports betting platform operated for Bangladeshi users. These terms and conditions form a legal agreement between pk971 and its users.

By using the services of pk971 through the website, mobile site or any other channel, you are bound to follow all the terms below. Our Privacy Policy and Responsible Gaming Policy also apply alongside these terms.

If you disagree with any part of these terms, please refrain from using pk971's services and contact us to close your account.

1.1 Scope of Services

pk971 provides the following services:

• Online slots and casino games
• Sports betting (including cricket, football and kabaddi)
• Live casino games (with live dealers)
• Fishing games and other special games
• Various promotions and bonus offers

1.2 Language and Communication

pk971 provides full services in the Bengali language. Our 24/7 live chat support is operated in Bengali. The Bengali version of these terms and conditions will be considered the official document.

To use pk971's services, you must meet the following eligibility requirements:

1. You must be at least 21 years old.
2. You are using the gaming services voluntarily and for personal entertainment.
3. You are not located in any country or region where online gaming is completely prohibited.
4. You are mentally competent and capable of making your own decisions.
5. You have a valid pk971 account and all information provided in the account is completely accurate.

2.1 Identity Verification

pk971 reserves the right to verify your identity at any time. A copy of your National ID (NID) or passport may be requested for verification. Withdrawals may be held until verification is completed.

3.1 Creating an Account

Each individual may open only one account. Having multiple accounts under the same person is strictly prohibited. You must provide accurate and complete information at the time of registration.

3.2 Account Security

You are solely responsible for keeping your account password and login details completely confidential. You may not allow anyone else to use your account. If you suspect unauthorized access to your account, notify us immediately via live chat.

• Use a strong password (at least 8 characters, including numbers and special characters).
• Avoid logging in from public devices.
• Never share your password with anyone.
• Always log out after each session.

3.3 Updating Account Information

If your contact details, phone number or payment information changes, notify our support team immediately. pk971 will not be responsible for any issues arising from outdated or incorrect information.

4.1 Deposit Terms

The minimum deposit amount at pk971 is ৳200 (two hundred taka). Accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer. When making a deposit, please provide the correct transaction ID and reference number.

4.2 Withdrawal Terms

The minimum withdrawal amount from pk971 is ৳500 (five hundred taka). Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals will be approved only when the following conditions are met:

1. Account verification must be completed.
2. The wagering requirement of any active bonus must be fulfilled.
3. The withdrawal method must match the deposit method (where applicable).
4. There must be no active investigation or dispute on the account.

4.3 Processing Delays

Withdrawals may be temporarily delayed due to identity verification, technical issues with bank or mobile banking systems, or suspicion of unusual activity. In such cases, our support team will contact you.

5.1 Welcome Bonus

New members of pk971 will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The following conditions apply to this bonus:

• To claim the bonus, you must select the bonus code or option at the time of your first deposit after registration.
• The total of the bonus and deposit must complete 20 times (20x) wagering before withdrawal.
• Not all games can be played with the bonus — specific games or game categories contribute to bonus wagering.
• The wagering requirement must be met within 30 days of claiming the bonus.
• A player may receive the welcome bonus only once.

5.2 Other Bonuses and Promotions

pk971 regularly offers various promotions — including reload bonuses, cashback, tournaments and free spins. Each promotion has its own terms stated on the promotion page. General rules:

• Multiple bonuses cannot be used at the same time (unless otherwise stated).
• Bonuses are applicable for personal use only.
• pk971 reserves the right to change, suspend or cancel any promotion.
• If anyone is suspected of abusing the bonus system, the bonus may be cancelled.

5.3 VIP Program

pk971's VIP program has 5 levels: Bronze, Silver, Gold, Platinum and Diamond. Each level offers weekly cashback benefits — starting from Bronze and increasing progressively up to Diamond. It is possible to advance to higher levels through regular play and staying active.

6.1 Placing Bets

Once a bet is confirmed, it cannot be changed or cancelled. Verify all information before placing a bet. If a bet is not accepted due to a technical error, the deposited amount will be refunded.

6.2 Dispute of Results

In case of any dispute regarding game results, the game provider's server logs will be considered the final evidence. For disputed matters, contact us via live chat or at [email protected]. Disputes are generally resolved within 72 hours.

6.3 Technical Issues

If a game is interrupted due to server outages, network problems or any other technical reason, pk971 may cancel the bet and refund the amount where applicable. This decision by pk971 is final.

6.4 Bet Limits

A minimum and maximum bet limit is set for each game and market. These limits are displayed in the game interface. pk971 may require additional verification for unusually high bets.

Any of the following activities are strictly prohibited on pk971. Violating these prohibitions may result in immediate account closure and balance forfeiture:

1. Multiple Accounts: Operating more than one account by the same person.
2. Money Laundering: Any form of illegal money processing or financial crime.
3. Bonus Abuse: Strategically exploiting the system to take advantage of bonus benefits.
4. Fraudulent Activity: Using software, bots or other technology to gain unfair advantage.
5. Use of Third-Party Funds: Placing bets with another person's money.
6. Providing False Information: Submitting false or fabricated information during registration or the verification process.
7. Account Transfer: Selling your account or transferring it to another person.
8. System Hacking: Attempting unauthorized access to pk971's servers or software.

If any of the above activities are proven at pk971's discretion, the relevant account will be permanently closed. pk971 reserves the right to take any legal action in such cases.

8.1 pk971's Rights

pk971 may temporarily suspend or permanently close any account without prior notice for the following reasons:

• Any violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Failure or non-cooperation in identity verification.
• Irregularities in financial activity.
• Due to legal obligations.

8.2 User Rights

You may close your account at any time. To request account closure, contact us via live chat or at [email protected]. Before account closure, the balance may be withdrawn if any outstanding bonus wagering requirements are met and withdrawal conditions are fulfilled.

8.3 Inactive Accounts

An account will be considered inactive if there is no login or transaction for 12 consecutive months. A maintenance charge may apply to inactive accounts. If a charge applies, you will be notified by email in advance.

pk971 strives to provide safe, reliable and uninterrupted services. However, pk971 will have no liability in the following cases:

• Financial loss caused by the user's own negligence.
• Delays caused by disruption of third-party services (bank, mobile banking).
• Service disruption due to natural disasters, cyber attacks or other unavoidable circumstances.
• Loss caused by the user's internet connection or device issues.
• Any indirect or incidental damages beyond these terms and conditions.

In the event of any dispute, pk971's maximum liability will be limited to the amount of that specific transaction.

pk971 treats the protection of your personal information as its highest priority. Details on how we collect, use, and protect your information can be found in our Privacy Policy.

10.1 Use of Information

Your information is used solely for providing services, identity verification, fraud prevention, and fulfilling legal obligations. Your information is not sold or shared with third parties — only the minimum necessary information may be shared with payment processors or when legally required.

10.2 Cookies & Tracking

The pk971 website uses cookies to improve service quality and enhance the user experience. Cookies can be managed through your browser settings, however disabling certain cookies may cause some features of the site to stop working.

10.3 Security Measures

Our platform uses SSL encryption technology to keep all transactions and data transmissions secure. Users' financial information is stored in an encrypted state. It is our commitment to provide a safe and reliable gaming environment.

pk971 believes in responsible gaming. We want all our members to enjoy games for entertainment purposes and stay within their limits. For more information, please visit our Responsible Gaming page.

11.1 Setting Limits

You can set deposit, bet, and loss limits on your account. Once these limits are set, games will automatically stop when a specified limit is reached. Contact us via live chat to set your limits.

11.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can apply for self-exclusion. Self-exclusion can be set from 7 days up to permanently. During this period, access to your account will be blocked and no promotional communications will be sent.

pk971 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notice will be posted on the site and/or registered email addresses will be notified.

Continuing to use the site after any changes means you agree to the new terms and conditions. Therefore, it is recommended to check this page regularly.

12.1 Dispute Resolution

Any dispute relating to these terms and conditions will first be addressed through pk971's support team. If unresolved, both parties will work to settle the matter through discussion. Contact us at: [email protected].

12.2 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between pk971 and the user. Any prior oral or written understandings are replaced by this document.